Privacy Policy
Last updated: January 7, 2025
Introduction
This Privacy Policy explains how Tisfile S.R.L. (“TisFile”, “we”) collects, uses, and protects personal data in compliance with the General Data Protection Regulation (GDPR).
Roles Under GDPR
Data Controllers for their End Users
- Data Controller for Subscriber data
- Data Processor for End User data
Data We Collect
3.1 Subscriber Data
- Name
- Profile image
- Stripe customer ID
- Subscription status
3.2 Subscriber Content
- STL files (3D models)
- Product configurations
- Viewer settings
- API keys
3.3 End User Data (Processed on Behalf of Subscribers)
- Email address
- Optional description
- SVG logo files
- Rendered STL files
- Configuration metadata
Purpose of Processing
We process data to:
- Provide and operate the Service
- Process payments
- Deliver transactional emails
- Enable 3D rendering and customization
- Ensure security and prevent abuse
Legal Bases
- Contractual necessity
- Legitimate interests
- Legal obligations
- Consent (where applicable)
Third-Party Processors
We use the following trusted service providers:
All providers comply with GDPR and applicable safeguards.
Data Retention
Data is retained:
- While the account is active
- According to subscription limits
- Until deleted by the Subscriber
- Or as required by law
Account deletion removes all associated data permanently.
Data Subject Rights
Subscribers may:
- Access, correct, export, or delete their data
- Revoke API keys
- Close their account at any time
End Users must contact the Subscriber directly for rights requests.
Cookies & Storage
We use:
- Session cookies
- Authentication tokens
- Local storage for viewer preferences
We do not use advertising or tracking cookies.
Security
We apply industry-standard safeguards including:
International Transfers
Data may be processed outside the EU using providers with appropriate safeguards (e.g., Standard Contractual Clauses).
Changes to This Policy
We may update this Privacy Policy. Material changes will be communicated via email. Continued use constitutes acceptance.