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Legal Document

Terms of Service

Last updated: October 4, 2026

1

Introduction

These Terms of Service (“Terms”) govern your access to and use of TisFile, a software-as-a-service platform operated by Tisfile S.R.L., a company registered in Romania (“TisFile”, “we”, “us”, or “our”).

By creating an account, accessing the dashboard, embedding the TisFile viewer, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2

Definitions

Subscriber

Any individual or business that creates an account and subscribes to a paid plan.

End User

Any person interacting with the TisFile viewer embedded on a Subscriber's website.

Service

The TisFile platform, dashboard, APIs, viewer widget, and related services.

Content

Any files, data, models, logos, or information uploaded to the Service.

3

Service Description

TisFile provides tools that allow Subscribers to:

  • Upload 3D models (STL files)
  • Configure logo engraving and customization options
  • Embed an interactive 3D viewer on their own websites
  • Receive quote requests from End Users
  • Download customized STL files
  • Use TisFile Studio to generate AI-driven product imagery and 3D models from reference images and prompts

TisFile does not manufacture physical products and does not interact directly with End Users except through embedded technology. AI generation features rely on third-party providers listed in our Privacy Policy.

4

Eligibility

  • You must be at least 18 years old (or the age of majority in your jurisdiction)
  • You must have the legal authority to enter into these Terms
  • Business registration is not required
5

Accounts & Subscriptions

5.1 Account Registration

Subscribers must provide accurate and complete information and keep it up to date.

5.2 Authentication

Authentication is handled via OAuth providers or magic link emails. TisFile does not store passwords.

5.3 Subscription Plans & Pricing

Subscription plans, pricing, and limits are displayed on the website.

Price Changes

We reserve the right to modify pricing at any time. Existing subscribers will be notified at least 30 days in advance via email before any price increase takes effect. New pricing applies at the start of your next billing cycle after the notice period. A reduction to the monthly allowances included in a plan an existing Subscriber is already on is notified at least 60 days in advance via email.

5.4 Billing

TisFile Studio is sold as a monthly plan, priced in US dollars. The plan fee is charged in advance; metered usage beyond a plan’s included allowances (5.5 below) is charged in arrears on the following invoice.

  • Subscription billing is monthly and recurring, in USD
  • Payments are processed by Stripe, or by Shopify Billing for accounts installed from the Shopify App Store
  • You may cancel anytime via the Stripe customer portal (or from Shopify, for Shopify-billed accounts)
  • On cancellation, access remains until the end of the paid month; usage already incurred is still invoiced
  • No refunds are provided on subscription fees unless required by law

5.5 Studio Plans, Allowances & Overage

Each plan includes two monthly allowances, counted per calendar month in UTC: 3D builds (producing a 3D model from photos or an uploaded mesh) and shopper customisations (an End User personalising a product with AI). The allowances that apply to your account are the ones published for your plan when your subscription started. Colourways, designs and zones, embeds, the hosted portal, quote requests and file downloads are unlimited on every plan.

  • Unused 3D builds roll over for up to 3 months; unused shopper customisations do not roll over
  • A build beyond your allowance is charged at that item's own price, between USD 0.60 and USD 2.93 depending on how many photos and AI steps it requires
  • A shopper customisation beyond your allowance is charged at USD 0.20, the same on every plan
  • Going over an allowance does not block your shoppers and does not change your plan
  • Each plan carries a monthly ceiling on overage charges, set by default at 3x the plan fee. Nothing is charged above it. You may raise it at any time; on Shopify-billed accounts the increase takes effect once you approve it in your Shopify admin
  • The free trial is 7 days of the Launch plan, started by you from the dashboard, granted once per account and limited to one per person or business. It requires no payment method and ends automatically
  • Live-product counts shown on the pricing page are fair-use limits, not hard caps, and we will contact you before enforcing one
  • Daily and per-IP usage limits are enforced to protect against abuse and runaway costs
  • Allowances and overage pricing are per account and are non-transferable between accounts

Subscribers are responsible for keeping their saved payment methods valid and for monitoring their own usage in the dashboard. We are not liable for failures to generate caused by enforcement of an allowance, a usage limit or the overage ceiling, or by an unpaid invoice.

Platform issues? If a generation failed because of a problem on our side, or you believe your allowance was counted incorrectly, contact us at titus@tisfile.com and we will review the case and restore the allowance (or reverse the matching overage charge) where appropriate.

5.7 AI-Generated Output Disclaimer

TisFile Studio uses third-party AI models to generate images and 3D models. AI output is probabilistic and may contain errors, artifacts, or content that does not match your prompt or reference image.

  • We do not guarantee the accuracy, suitability, manufacturability, or fitness for purpose of any AI-generated output
  • Subscribers are responsible for reviewing AI output before using it commercially or showing it to End Users
  • Subscribers must ensure they have rights to all reference images, logos, and prompts they submit, and that the resulting output does not infringe on third-party rights
  • AI providers may impose their own usage policies; we will pass along material restrictions when we become aware of them
6

Subscriber Responsibilities

Subscribers agree to:

  • Own or have legal rights to all uploaded STL files and content
  • Ensure End Users have rights to uploaded SVG logos
  • Only submit a storefront URL for capture (Storefront Preview) if they own the site or have permission to capture it, and indemnify TisFile against any claim arising from a URL they were not authorised to submit
  • Maintain their own privacy policy for End Users
  • Keep API keys secure
  • Use the Service in compliance with all applicable laws

Subscribers must not:

  • Resell or sublicense the Service
  • Reverse engineer or attempt to extract source code
  • Share account access
  • Use the Service for illegal, abusive, or infringing activities
7

End Users

End Users:

  • Do not create TisFile accounts
  • Interact only through embedded viewers
  • Submit data on behalf of the Subscriber

TisFile has no direct relationship with End Users.

8

Intellectual Property

8.1 TisFile IP

TisFile retains all rights to:

  • The platform and infrastructure
  • Viewer widget and APIs
  • Rendering and engraving algorithms
  • Trademarks, branding, and logos

8.2 Subscriber Content

Subscribers retain ownership of all uploaded content.

8.3 License to TisFile

Subscribers grant TisFile a non-exclusive, worldwide, limited license to store, process, render, and display content solely for providing the Service.

This license terminates upon content or account deletion.

9

Data Processing

  • Subscribers are data controllers for End User data
  • TisFile acts as a data processor
  • Processing is governed by the Privacy Policy and GDPR
10

Service Availability

10.1 General

  • The Service is provided "as is"
  • No uptime guarantee
  • Maintenance or outages may occur
  • Features and APIs may change or be discontinued with reasonable notice

10.2 Project Shutdown & Refunds

We reserve the right to discontinue TisFile Studio or the entire TisFile platform. The notice period is:

  • At least 2 months written notice (via email) before the Service is shut down

If we discontinue Studio (or the platform), Subscribers on a plan may request a pro-rata refund of the unused remainder of the month they have already paid for. Refund requests must be sent to titus@tisfile.com within 90 days of the shutdown announcement.

11

Limitation of Liability

To the maximum extent permitted by law, TisFile is not liable for:

  • Subscriber–End User disputes
  • Manufacturing errors or print accuracy
  • Business losses
  • Third-party service failures
  • Data provided by Subscribers or End Users
Maximum liability is limited to the total amount paid by the Subscriber in the 12 months preceding the claim.
12

Termination

12.1 By Subscriber

You may cancel at any time. Access remains until the end of the billing period.

12.2 By TisFile

We may suspend or terminate accounts for:

  • Violations of these Terms
  • Non-payment
  • Illegal activity
  • With 30 days' notice, for any reason

Upon termination:

  • Access is revoked
  • API keys are disabled
  • Viewers stop functioning
  • Data is deleted per retention policy
13

Governing Law & Jurisdiction

These Terms are governed by the laws of Romania.

Any disputes shall be resolved by the competent courts of Romania.

14

Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email. Continued use constitutes acceptance.

15

Contact

Tisfile S.R.L.
titus@tisfile.comtisfile.com