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Legal Document

Terms of Service

Last updated: January 7, 2025

1

Introduction

These Terms of Service (“Terms”) govern your access to and use of TisFile, a software-as-a-service platform operated by Tisfile S.R.L., a company registered in Romania (“TisFile”, “we”, “us”, or “our”).

By creating an account, accessing the dashboard, embedding the TisFile viewer, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2

Definitions

Subscriber

Any individual or business that creates an account and subscribes to a paid plan.

End User

Any person interacting with the TisFile viewer embedded on a Subscriber's website.

Service

The TisFile platform, dashboard, APIs, viewer widget, and related services.

Content

Any files, data, models, logos, or information uploaded to the Service.

3

Service Description

TisFile provides tools that allow Subscribers to:

  • Upload 3D models (STL files)
  • Configure logo engraving and customization options
  • Embed an interactive 3D viewer on their own websites
  • Receive quote requests from End Users
  • Download customized STL files

TisFile does not manufacture physical products and does not interact directly with End Users except through embedded technology.

4

Eligibility

  • You must be at least 18 years old (or the age of majority in your jurisdiction)
  • You must have the legal authority to enter into these Terms
  • Business registration is not required
5

Accounts & Subscriptions

5.1 Account Registration

Subscribers must provide accurate and complete information and keep it up to date.

5.2 Authentication

Authentication is handled via OAuth providers or magic link emails. TisFile does not store passwords.

5.3 Subscription Plans

Subscription plans, pricing, and limits are displayed on the website and may change with notice.

5.4 Billing

  • Billing is monthly and recurring
  • Payments are processed by Stripe
  • You may cancel anytime via the Stripe customer portal
  • No refunds are provided unless required by law
6

Subscriber Responsibilities

Subscribers agree to:

  • Own or have legal rights to all uploaded STL files and content
  • Ensure End Users have rights to uploaded SVG logos
  • Maintain their own privacy policy for End Users
  • Keep API keys secure
  • Use the Service in compliance with all applicable laws

Subscribers must not:

  • Resell or sublicense the Service
  • Reverse engineer or attempt to extract source code
  • Share account access
  • Use the Service for illegal, abusive, or infringing activities
7

End Users

End Users:

  • Do not create TisFile accounts
  • Interact only through embedded viewers
  • Submit data on behalf of the Subscriber

TisFile has no direct relationship with End Users.

8

Intellectual Property

8.1 TisFile IP

TisFile retains all rights to:

  • The platform and infrastructure
  • Viewer widget and APIs
  • Rendering and engraving algorithms
  • Trademarks, branding, and logos

8.2 Subscriber Content

Subscribers retain ownership of all uploaded content.

8.3 License to TisFile

Subscribers grant TisFile a non-exclusive, worldwide, limited license to store, process, render, and display content solely for providing the Service.

This license terminates upon content or account deletion.

9

Data Processing

  • Subscribers are data controllers for End User data
  • TisFile acts as a data processor
  • Processing is governed by the Privacy Policy and GDPR
10

Service Availability

  • The Service is provided "as is"
  • No uptime guarantee
  • Maintenance or outages may occur
  • Features and APIs may change or be discontinued with reasonable notice
11

Limitation of Liability

To the maximum extent permitted by law, TisFile is not liable for:

  • Subscriber–End User disputes
  • Manufacturing errors or print accuracy
  • Business losses
  • Third-party service failures
  • Data provided by Subscribers or End Users
Maximum liability is limited to the total amount paid by the Subscriber in the 12 months preceding the claim.
12

Termination

12.1 By Subscriber

You may cancel at any time. Access remains until the end of the billing period.

12.2 By TisFile

We may suspend or terminate accounts for:

  • Violations of these Terms
  • Non-payment
  • Illegal activity
  • With 30 days' notice, for any reason

Upon termination:

  • Access is revoked
  • API keys are disabled
  • Viewers stop functioning
  • Data is deleted per retention policy
13

Governing Law & Jurisdiction

These Terms are governed by the laws of Romania.

Any disputes shall be resolved by the competent courts of Romania.

14

Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email. Continued use constitutes acceptance.

15

Contact

Tisfile S.R.L.
titus@tisfile.comtisfile.com